ATLANTA–The Georgia EBT name heart, operated by Conduent for the Division of Human Companies (DHS), is predicted to renew service on Tuesday, Aug. 5, following a cyberattack on July 28 that disrupted its Interactive Voice Response system(IVS).
As Conduent continues its investigation into the assault, cardholders might want to unlock their playing cards earlier than they try to make purchases.
DHS encourages all EBT cardholders to obtain the ConnectEBT app on thei Android or Apple gadget and to lock their EBT card between purchases and choose the “lock my card in all places” perform to disclaim all in-state, out-of-state, and on-line transactions.
As soon as the app is put in, EBT cardholders can register a brand new account or log in utilizing their ConnectEBT shopper web site username and password. EBT cardholders in want of further help with the ConnectEBT app or locking/unlocking their EBT card can contact the Conduent customer support line at 1-888-421-3281.
Examples of the ConnectEBT app are under:
As we try to resolve this assault, DHS implores all EBT cardholders to be extremely vigilant and take the next steps to guard their advantages and private info.
Shield your advantages from theft
- Take the time now to vary the non-public identification quantity (PIN) in your EBT card.
- Keep away from utilizing high-risk PINs which may be simply identifiable, akin to recurring numbers or a quantity sequence identified to others like yr of delivery.
- Change your PIN after making a web-based buy utilizing your EBT card and PIN.
- Verify your EBT account usually for unauthorized costs. For those who see any, change your PIN straight away and report suspicious exercise to DHS’s Workplace of Inspector Normal at inspectorgeneralhotline@dhs.ga.gov or 877-423-4746.
- By no means share your EBT card quantity or PIN if requested by an e-mail, textual content message, or over the telephone.
- By no means write down your PIN, retailer it with the cardboard, or share it with any retailer or company. DHS won’t ever ask you in your PIN.
- EBT cardholders ought to change their PIN typically, particularly earlier than every scheduled profit deposit.
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